Frequently, help desks are inundated with airing immersed with solicitations from representatives over the organization for technical support. Not these representatives are midway found and may oblige broad telephone bolster or even a long trek to give the obliged pc support. Other times, the problem is simple to solve and requires an extra trip for thirty seconds worth of work. When these situations arise, remote computer support is often the answer resulting in today’s remote help desk. Remote computer support means that the help desk can remotely take control of another employee’s work station from a distance via remote access without ever having to leave their seat. This is accomplished using remote support with remote control software. Simple and easy to use, remote support allows for a quick turnaround time on help requests as well as better allocation of employee resources.